Shipping
At a glance: Every item is made to order and ships directly from our production partners. Total time from order to doorstep in the US is usually 5 to 12 business days — a few days of production plus a few days of shipping.
Where we ship
United States (all 50 states plus APO/FPO/DPO military addresses), Canada, the United Kingdom, Australia and New Zealand. Checkout only offers those countries. Somewhere else? Email [email protected].
How long it takes
Total time = production time + shipping time. Both depend on the item.
| Item | Production | Shipping (US) | Total (typical) |
|---|---|---|---|
| Tees (Bear, Wolf, Squirrel, Turtle) | 2–5 business days | 3–7 business days | 5–12 business days |
| Sherpa blankets | 2–5 business days | 3–7 business days | 5–12 business days |
| Campfire Tales Hat and the Firefly Tee | 3–5 business days | 3–6 business days | 6–11 business days |
| Campfire Polo and the camo hoodies | 5–7 business days | 2–5 business days | 7–12 business days |
These are typical ranges. Peak seasons (Q4 holidays, major launches) can add 2–3 business days. Severe weather, carrier delays, and national holidays aren't included in the estimates.
Multi-item orders
If you order items from different categories (e.g., a tee + a hat), they're produced by different partners and may arrive in separate packages, sometimes a day or two apart. Each package has its own tracking number. You'll receive an email for each shipment.
Tracking
Once your order ships, you'll get an email with a tracking link. Tracking is usually via USPS, UPS, or FedEx depending on the partner and destination. If you don't see a tracking email within 10 business days of ordering, check your spam folder first, then email us.
Shipping cost
Standard US shipping is built into the product price — what you see is what you pay, plus tax where applicable. We don't add a separate shipping line at checkout.
Address accuracy
Please double-check your shipping address before completing checkout. Once an order enters production, we can't change the destination. If a package is returned to sender because of an incorrect address, the cost of reshipping is yours — we can resend the item at the standard shipping rate once we have a correct address.
Lost or missing packages
If tracking hasn't updated in 7+ business days or your package is well past the estimated delivery date, start a claim by emailing [email protected] — see our Returns & Refunds Policy for the full process.
Damaged in transit
Rare, but it happens. If your package or the item inside arrives damaged, take a photo of both the packaging and the item, and email us within 30 days. See the Returns & Refunds Policy for remedy details.
Who ships what
We (Campfire Tales) are the merchant of record for all orders; our fulfillment partners handle production and shipping. Different product categories may be produced by different partners. Your order confirmation email includes tracking details as soon as your items ship.
Contact
Shipping questions: [email protected].
Shipping timelines are estimates based on our partners' stated averages. Actual delivery can vary. This policy is not legal advice.